Frequently asked questions

Once your payment is complete, you’ll receive an instant download link on the checkout page and by email.

Most of our products come in PDF, JPG, PNG, or editable formats like Canva links (if specified in the product description).

Our products are for personal use unless stated otherwise. Please check the product description for any Re-Sell / commercial use permissions.

Check your email’s spam or promotions folder. If you still don’t see it, contact us at ask@kitly.my and we’ll resend it.

Because our products are instant digital downloads, we generally do not offer refunds. But if you have an issue, reach out — we’re happy to help.

No special software is needed for PDFs and images. Editable templates may require a free Canva account or compatible software mentioned in the product details.

Yes! If you create an account at checkout, you can log in anytime to access and re-download your purchases.